Terms and conditions

Welcome to VonBets! If you wish to place a bet for real money, you will need to open an account with us. By opening an account with Vonbets, you agree to be bound by these Terms and Conditions. If you have any questions, please contact support@vonbets.com.

Introduction:

Vonbets WL Services N.V. Company registration number 124926(0)

Address: Wilhelminalaan 13, Curaçao (collectively referred to as “Vonbets”, “WL Services”, “we”, “our” or “us” as the context require).

1. Governing Law

1.1. This agreement is governed by the laws of Curaçao.

1.2. The courts of Curaçao have non-exclusive jurisdiction.

1.3. These Terms and Conditions may be presented in various languages other than English for reference only. In the event of any differences between the English version of the Terms and Conditions (accessible from the homepage of www.Vonbets.com) and its translated version, the English version shall prevail.

1.4. If you are acting outside your authority, or you are not entitled to DO NOT PROCEED any further.

2. Agreement

2.1. By agreeing to these Terms and Conditions, the customer is bound by the entirety of this agreement and by our ‘Rules’ and ‘Privacy Policy’ that are incorporated by reference into these terms and conditions. If there is any inconsistency between these Terms and Conditions and any document incorporated by reference, these Terms and Conditions will prevail.

2.2. If we change these Terms and Conditions, we may take appropriate steps to bring such changes to the customer’s attention, such as placing a notice of such change on a prominent position on the Website, together with the changed Terms and Conditions. However, it shall be the customer’s sole responsibility to check for any amendments, updates and/or modifications. The customer’s continued use of the services after such amendments/notifications will be deemed to be the customer’s acceptance of the changes to the Terms and Conditions.

2.3. If you do not agree with any of the terms and conditions in this document, please do not proceed with registering an account Vonbets.

3. Binding Declarations

By agreeing to these terms and conditions, you guarantee that:

3.1. You are over (a) 18 or (b) such other legal age or age of majority as determined by any laws which are applicable to you whichever age is greater.

3.2. You acknowledge that a customer may only hold one account at a time. In the event that this rule is breached, Vonbets reserves the right to block and/or delete the extra account(s) held by the customer, and reallocate all the funds to a single account. No bonus(s) given to the extra account(s) will be reallocated.

3.3. You furthermore warrant and pledge to maintain your account details up-to-date in terms of the following: first and last name, country of residence, valid email address and phone number. Vonbets reserves the right to contact the account holder at any time using the supplied details and if there is no response, to close the account until further notice.

3.5. You understand that by using our services you may lose money on bets placed, poker and casino games and accept that you are fully responsible for any such loss.

3.6. You will not use our services while located in any jurisdiction that prohibits the placing or accepting of bets online, playing casino and poker games.

3.7. If paying by credit card or by debit card, you are the authorized user of such card.

3.8. You are permitted to use online sports betting, casino and poker services in the jurisdiction in which you are located.

3.9. You are not depositing money which originates from criminal or other illegal or unauthorized activities /or intending to use your account in connection with such activities. Also, you shall not use or allow other persons to use our services and your betting account for any criminal or otherwise unlawful activities including, bit not limited to, money laundering, under any law applicable to you or us.

3.10. You will not use any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our website, services, any relevant device(s), software, information or any transactions offered at this website. Also, you will not employ or make use of an artificial intelligence or other system(s) (including machines, computers, software or other automated systems) designed specifically to sabotage the system. You are not to collude or attempt to collude with other players in order to defraud Vonbets or its registered customers.

3.11. You are not an officer, director, employee, consultant, affiliate or agent of Vonbets or working for any company related to Vonbets, or a relative or housemate of any of the foregoing.

3.12. You are not diagnosed or classified as a compulsive or problem gambler or consider yourself as such.

4. Privacy

4.1. Information that you send us will be kept confidential and processed in accordance with our Privacy Policy (accessible from our Website).

4.2. By agreeing to these Terms and Conditions, you agree that you have read and understood our Privacy Policy.

5. Accounts/Payment Methods

5.1. Your account

5.1.1. Before you are able to start playing on Vonbets, we will require you to first register with us.

5.1.2. We do not wish and are not obliged to accept registration from persons resident in jurisdictions that prohibit online sports betting or any other type of online gambling.

5.1.3. You agree to provide accurate registration information. You agree to inform us of any changes in such details.

5.1.4.  If you fund your VonBets account with a debit or credit card, you agree to send us the following: a signed copy of the card used (front and back), a copy of a recent utility bill displaying clearly your correct billing address and a copy of your ID / Passport upon request. If our request relates to a pending withdrawal, if no documents are provided within 48 hours then the requested withdrawal will be  cancelled and funds returned to your account until the documents have been provided. In this instance a new withdrawal request will need to be made.

5.1.5. You authorize us to use any means that we consider necessary to verify your identity and creditworthiness with any third party.

5.1.6. Registration will be conducted using secure server encryption.

5.1.7. You will inform us as soon as you become aware of any errors with respect to your account or any calculations with respect to any bet you have placed. We reserve the right to declare null and void any bets which are the subject of such an error.

5.1.8.1. Vonbets .com reserve the right to apply a handling charge of up to 5% on deposit and withdrawals to cover transaction costs. The handling charge might vary between payment methods.

5.1.8.2. If you wish to withdraw the same amount as you previously deposited without wagering the amount first, a fee of 5% of the deposit and 5% of the withdrawal will be deducted from the amount. An explanation for “lack of game play” might also be requested from you.

5.1.9.1. Vonbets .com reserves the right to inactivate player accounts that have been inactive for more than 12 months. If after such action you would like to reactivate your account you will need to contact support@ Vonbets.com  for instructions.

5.1.9.2. Vonbets .com reserves the right to apply a monthly account fee equivalent to EUR 1.00 on accounts that have been inactive for more than 12 months from any available funds.

5.1.9.3. Vonbets reserves the right to request documents to verify: the identity of the account holder and authorisation to use a specific Credit Card and/or other deposit methods. Such requests may be made at any given time and Vonbets .comreserves the right to suspend an account pending investigation.

5.1.9.4. Vonbets.com reserves the right to, at its own discretion, decline to open an Account and/or to close an existing Account without any explanation whatsoever.

5.2. Account Security

5.2.1. If you register with us via the Website, upon completion of registration, we will confirm by electronic mail to the address you have supplied that your registration was successful and requesting you to verify your e-mail address.

5.2.2. Upon registration, you will be requested to choose a strong password for future log-in.

5.2.3. You hereby agree to keep your username and password confidential and that you are responsible for any misuse of your password. Any losses suffered due to a third party using your account will not be refunded by us. Furthermore, you shall have full responsibility for any third party using your login details and shall not hold us liable in respect of any damages arising from such incident.

5.2.4. You should change your password immediately if you suspect that a third party is misusing your account and its information. Also, you agree to inform us at once by electronic mail if you believe that your account information is being misused by a third party so that we may suspend your account for investigation.

5.2.5. We recommend that you disable any automatic password memory in your browser prior to use. This will help to limit the risk of unauthorized access of your account.

5.3. Payment Methods

5.3.1. You may deposit funds into your account from your credit or debit card. You may also opt to make a direct bank transfer to Vonbets and/or use electronic money wallets solutions provided by Vonbets. All payments will be converted into the currency you have on your betting account.  You agree that you will not make or procure the making of any charge-backs and/or deny/ reverse any such payment, and that you will reimburse Vonbets for any charge-backs, denials or reversal of payments as well as all losses suffered and expenses incurred by Vonbets as a consequence thereof. Vonbets may, at our sole and absolute discretion, cease to provide services or payment to certain users or to users paying with certain credit or debit cards.

5.3.2. We accept credit card payments from Visa and MasterCard cards. When you register your card, your details are encrypted and stored permanently on Vonbets’s secure server.

5.3.3. The details you will need to make your payments are described on the Website in deposit instruction pages.

5.3.4. Deposits may incur charges depending on the method you select. Deposits made by credit card incur a small percentage charge on the principal amount of the deposit, to reflect charges imposed on us by our acquiring bank. The charges imposed on us may change from time to time and you acknowledge that we may revise our charges to reflect such changes. Your bank may independently charge you for bank transfers.

5.3.5. If you use a credit card to make your deposit, your funds only clear when we have received an approval and authorization code. Should your card issuer not authorize the funds transfer, your account will not be credited with those funds.

5.3.6. Vonbets operates under a license from Curaçao.

5.3.7. We do not extend credit for the use of our services.

5.3.8. Vonbets is not a banking institution. You will not be paid interest on any outstanding account balances. Interest, if any, will accrue to the Company for the payment of administrative expenses.

5.3.9. Should your account go overdrawn due to a duplicate payment error, such as a withdrawal request being processed twice by our payment partners, you agree to authorize Vonbets to deposit further funds into your account from your registered credit card. All reasonable effort will be made by Vonbets to contact you before making any such manual transaction.

5.3.10. We reserve the right to deduct any incurred costs for deposits from the amount you withdraw, if such costs exceed the net revenue generated by you after the date from which the money to be withdrawn originate.

5.3.11. Vonbets does not accept to be abused in the daily exchange rate differences that might occur during a day’s trade. Normal movement of money will never be questioned, but obvious abuse will be deducted from the clients account.

5.4. Account Balances

5.4.1. The Company’s calculations of your Reserved balance, Available balance and amounts owed by you under the terms of this agreement will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.

5.4.2. We reserve the right to close your account and to refund to you the Available Balance at our absolute discretion and without any obligation to state a reason or give prior notice.

5.5. Client Account Management

5.5.1. All winnings will be held for the use of your customer account following confirmation of the relevant result.

5.5.2. Any amounts which are mistakenly credited as winnings to your customer account remain the property of Vonbets and will automatically be deducted from your account upon the error being noticed. Any winnings mistakenly credited to your account and withdrawn by you, will constitute a debt owed by you to Vonbets due to wrongfully attributed winnings.

5.5.3. You may withdraw any amount up to the available balance in your account by issuing us with a valid notice of withdrawal in the manner specified in our cashier pages. However, after depositing you are always required to wager your deposit amount minimum once.

5.5.4. You may withdraw funds from your account by Direct bank transfer, Neteller, Skrill or any other method offered at the time of your withdrawal.

5.5.5. We will not accept withdrawal requests made otherwise than via the facility provided in our cashier web pages. The Company’s employees are not authorized to effect such payments.

5.5.6. Bank withdrawals may be subject to charges. These charges may change from time to time and, if any, these would be described and explained in our cashier pages. Note that your bank may independently charge you for bank transfers.

5.5.7 Payment of any taxes, fees, charges or levies that may apply to your winnings under any applicable laws shall be your sole responsibility.

5.5.8 Your winnings from settled bets will be credited to your account and may be withdrawn in accordance to our withdrawal policy. If required, we will request a copy of a valid photographic identification, proof of address and proof of payment to verify your account prior the authorization of your withdrawal request.

5.5.9. We reserve the right to restrict withdrawals to €10,000, or the equivalent in the player account’s currency, per month.

6. Bonuses

6.1. Vonbets reserves the right to cancel any bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty program) with immediate effect if we believe the bonus has been set up incorrectly or is being abused. If said bonus has been paid out, then we reserve the right to decline any withdrawal request and deduct the amount from the customer’s account. Whether or not a bonus is deemed to be set up incorrectly or abused is solely at the discretion of Vonbets.

6.2. In case you decide to use an instant deposit bonus, no withdrawal of your original deposit will be accepted before you have reached the requirements that have been set for that bonus. These bonuses are intended to reward those players who deposit money with the intention of playing with Vonbets, so it will not be accepted that players make a deposit and then immediately a withdrawal as soon as they have received the deposit bonus.

6.3. All wins related to the bonus, regardless of whether they are cash wins or bonus wins, will first fill up the bonus balance, and any surplus will be credited to the player’s real funds until the bonus requirements have been met.

6.4. Once the requirements associated with your bonus have been fulfilled the cash and bonus funds will be released and available for withdrawal.

6.5. Before accepting any bonus campaign, customers should read the terms and conditions valid for that bonus campaign. Maximum bet of 10€ per round applies to all casino bonus wagering. Winnings received with higher bets need to be wagered as per original bonus terms. Not all games are valid for all campaigns.

6.6. When turning over a SB bonus, rollover bets must be distinct and not exceed 25% of the original deposit.  For a bet to count towards clearance the odds must be greater than 2.0

6.7 All bets placed while wagering the bonus should be of odds greater than 2.0 and must not be more than 25% of the original bonus amount. Cash out option for bets is not allowed during wagering of bonus.

7. General Betting Rules

7.1. A bet can only be placed by a registered Player.

7.2. A bet can only be placed over the Internet.

7.3. A Player can only place a bet if he has sufficient funds in his account with Vonbets.

7.4. The bet, once concluded, will be governed by the version of Terms and Conditions valid at the time of the bet being accepted.

7.5. The payout of a winning bet is credited to the Player’s account, consisting of the stake times the odds at which the bet was played.

7.6. Vonbets reserves the right to adjust a payout credited to a player account if it is obvious that the payout has been credited due to an error.

7.7. A bet, which has been placed and accepted, cannot be amended, withdrawn or cancelled by the player.

7.8. The list of all the bets, their status and details are available to the Player on the website.

7.9. When the Player places a bet he/she acknowledges that he/she has read and understood in full all of the terms and conditions and game rules regarding the bet as stated on the website.

7.10. Vonbets manages the Player’s account, calculates the available funds, the pending funds, the betting funds as well as the amount of the winnings. Unless proved otherwise, these amounts are considered as final and are deemed to be accurate.

7.11. The Player is fully responsible for the bets placed.

7.12. Winnings will be paid into the Player’s account after the final result is confirmed. However, Vonbets reserves the right to set aside any winnings should there be investigations resulting from a suspicion of criminal activities that may have affected the result. If the irregularity is confirmed then Vonbets retains the right to void any related bets.

7.13. Should Vonbets become aware that a Player has placed a number of bets from different accounts he/she has irregularly opened, all bets will be voidable at the unfettered discretion of Vonbets. Vonbets retains the right to take further action as deemed necessary such as, but not limited to, blocking accounts and confiscate funds due to abuse.

7.14. If bets, which exceed the stated amounts, are erroneously accepted, the excess amount will be disregarded and the bet amount placed will be revised accordingly and the difference paid back to the Player.

7.15 The Player affirms that he/she is not part of a betting syndicate, where several parties are involved in placing bets in order to evade the rules of Vonbets.

7.16. Unless otherwise stated, all bets on Vonbets are settled according to the full time result of a match.

7.17. Statistics, Live scores, Livebetting or editorial text published at the Vonbets site is added information and Vonbets does not acknowledge or accept any liability whatsoever if the information is incorrect. It is the Player’s responsibility to be aware about circumstances relating to an event.

7.18. If a bet is declared void, the stake will be returned to the Player. Bets are declared void if the match has been postponed or abandoned, where a result has not been declared within 36 hours, unless otherwise stated.

7.19. Vonbets reserves the right to declare a Bet void, totally or partly, if it is obvious that:

  • Bets have been offered, placed and/or accepted due to an Error;
  • Bets has been made to an odds that clearly is wrong and stands out from odds offered by other gaming companies
  • Bets have been placed after the event has started or after any deadline set by Vonbets (Live betting excluded where these are allowed by Vonbets);
  • Syndicate betting has occurred;
  • Player has influenced the outcome of the match in any way;
  • The result has been affected by criminal actions – directly or indirectly.

7.20. If a bet / event is declared void, it will be evaluated as “won” at odds 1.0, which means it is still possible to win / loose depending on the remaining bets.

7.21. Vonbets reserves the right to adopt special rules, applicable for particular matches or events that may be contradictory to the Betting Rules. Such special rules may be either published herein under “Sports Betting Rules” or in conjunction with published odds for particular matches or events. In the event of ambiguity, priority is as follows:

  • Rules published in conjunction with an offer.
  • Rules published under “Sports Betting Rules”

7.22. Communication errors do occasionally happen. The way our system works is that the bet is confirmed only when it is received on our servers in Curaçao. Should there be a breakdown in communication after you place your bet and it has been successfully received on our servers, it will still participate in the active game. You will be informed whether you have won or lost once communication is re-established. If the bet is not received by our servers, then the bet would not be considered as placed and the bet amount will not be taken from your account.

7.23. A Player unsatisfied with matter relating to a bet with Vonbets shall notify us within 30 days after the transaction took place. Notification made after the said period will be disregarded. Such a notification must be made in writing. In the unlikely event of a discrepancy between the result which appears on your device and the results in the transaction logs in our system, you agree that the results in our system transaction logs as certified by an officer of Vonbets shall be the final and conclusive result.

7.24. The Player accepts that he/she considers him-/herself to be adequately informed of his/her possible exposure by the details given on the online betting confirmation issued by us (if the player is in any doubt about this, he/she should contact support.

7.25. The player accepts that any amounts lost under any bet should not under any circumstances be recoverable from Vonbets.

8. Cancellations, Suspensions and Closure

8.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/ or terminate your account or cancel any outstanding bets at our absolute discretion if but not limited to: (i) we suspect that you are engaging in illegal or fraudulent activity while using our Betting Product; (ii) we suspect you are breaching any term of this agreement; (iii) we suspect you are acting in a manner that is detrimental to the conduct of our business; or (iv) we suspect that you may be having difficulties obtaining credit.

8.2. Irrespective of whether we suspend and/ or terminate an account and notwithstanding any other provisions in these terms and conditions, we may decide to cancel and void any outstanding bets at our absolute discretion where (i) there is a technological failure, or (ii) you or another customer with whom you have bet have breached any terms and conditions in this agreement.

8.3. Vonbets reserves the right to close a customer’s account and freeze the balance of their account without further explanation. Subject to any provision of these Terms and Conditions to the contrary outstanding bets will ordinarily be honoured.  Furthermore, we retain the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you such notice as we deem practical.

9. Applicable thresholds: Minimum and maximum amounts.

9.1. You may only place bets with a minimum stake of 1EUR (one euro) in Odds betting.

9.2. The maximum stake is dependent on the amount Vonbets accepts at the time of your bet. This is done manually, if your bet is higher than the automatic accepted level set out (such amount is subject to change without prior notice) we have the right to decline any bet that is up for manual approval. Any bet that has not been manually approved before the game has started is voided and it is the full amount of the bet that is voided. The player has the right to void any bet until it has been accepted by our traders.

9.3. You may not place a bet exceeding your Available account balance.

10. Limitations of Liability

10.1. Vonbets does not assume any liability for transmission, input and/or analysis errors. Vonbets, at its sole discretion,  reserves the right to correct any obvious errors and mistakes concerning published odds and/or events/players/teams/etc. If not otherwise stated, such published odds and/or events/players/teams/etc will be having odds of 1.00.

10.2. Vonbets, under no circumstances shall be liable for any damage caused by any incorrect, delayed, or abusive transfer of data via internet. Vonbets will commence any technologically reasonable action to protect the customer information, but will not be liable and will not take responsibility if third parties obtain control of, any process, or user information despite such action. No claims for damages may be asserted against Vonbets, in any such connection arising thereof.

11. Robots and Other Artificial Intelligence Systems

11.1. It is strictly forbidden to use any automated software and/or computer system in direct, or indirect conjunction with the services provided by Vonbets, including performance of action such as sending information from your computer to another computer with such software and/or system installed.

11.2. Any Poker robots or software developed and designed to play automatically at Vonbets poker is not allowed.

12. Force Majeure

12.1. Any failure, delay performed by Vonbets in relation to its obligations of its services shall not be deemed a breach of its obligations to you as customer and if such failure or delay to the extent is caused by so called FORCE MAJEURE, such as flood, fire, earthquake, or any other element of nature, act of war, riots or terrorist attack, public utility electrical failure, lockouts and strikes, delays or disruptions of the Internet and telecommunications networks caused by human or nature factor, or any other such event beyond the reasonable control of Vonbets.

12.2. Vonbets will not accept any liability for the consequences arising out of any such force majeure events for customer.

13. Intellectual Property

13.1. All content presented on Vonbets site, text, logos, graphics, images, button icons and software is either owned or licensed by Vonbets. It is forbidden to copy, print and/or download any portions of material published on Vonbets web site unless expressly permitted by Vonbets.

13.2. All trademarks presented on Vonbets web site, including, but not limited to trade names and other symbols are protected by international trademark laws. It is strictly prohibited to use them by any way without Vonbets approval.